Refund policy

Last Updated
October 20, 2026

This Return & Refund Policy explains the return and refund procedures for purchases made through Reatotech's website, https://www.reatotech.com/.

Statutory Withdrawal Rights

Depending on the transaction and applicable law, customers may have a statutory right to withdraw from an online purchase, including under applicable German and European Union consumer protection laws.

Where a statutory right of withdrawal applies, customers may exercise that right within the legally prescribed period and in accordance with the applicable legal requirements. Customers exercising a statutory right of withdrawal are not required to provide a reason, subject to applicable law and its statutory exceptions.

Nothing in this policy limits or excludes any mandatory consumer rights, statutory withdrawal rights, legal warranty rights, or other protections available under applicable law.

30-Business-Day Voluntary Return Option

In addition to any applicable statutory rights, Reatotech provides a voluntary return option for eligible items requested within 30 business days after delivery.

This voluntary return option is separate from statutory withdrawal rights and does not replace, restrict, or extend any statutory period unless required by applicable law.

Return Eligibility

For voluntary returns, items should generally be unused, unworn, and in their original condition. Original tags, accessories, and packaging should be included where available.

Please provide a valid proof of purchase, such as your order number, when requesting a return.

Certain products may be excluded from the voluntary return option where permitted by applicable law, including specific goods that are legally exempt from withdrawal rights due to hygiene or health protection requirements after unsealing, where the relevant legal conditions are met.

These voluntary return conditions do not remove or restrict any statutory rights that apply to the transaction or product.

How to Request a Return

To request a return under our voluntary return option, please contact Reatotech customer support before sending the item back so that we can provide return instructions.

Please provide the following information to help us identify your order:

• Order number
• Product name
• Reason for return, where relevant to your request
• Photos or supporting information when reasonably needed to assess a reported product issue

Our customer support team will review your inquiry and provide relevant instructions. Contacting customer support under this voluntary return procedure does not replace or restrict any statutory method of exercising a right of withdrawal.

Return Shipping Costs

Reatotech covers return shipping costs for returns regardless of the reason for return. Please contact customer support for return shipping instructions before sending an item back.

We recommend using a trackable shipping service when returning items. Tracking information can help establish the status of a returned package, but the absence of tracking information does not automatically remove any rights or responsibilities established by applicable law.

Refund Process

For approved voluntary returns, refunds will be processed in accordance with this policy and the applicable refund procedures.

Where a refund is due, it will be issued to the original payment method, subject to the applicable payment provider's procedures and any requirements of applicable law.

Statutory withdrawal refunds will be handled within the applicable legal deadlines and subject to any conditions that the law permits, including any lawful basis for withholding reimbursement until goods have been received back or evidence of return has been provided.

After a refund has been processed, the time required for the funds to appear in your account may depend on your bank, card issuer, or other payment provider. This provider processing time does not change any statutory refund deadline applicable to Reatotech.

Sale Items

Sale items may be returned under the applicable voluntary return conditions unless they were clearly identified as final sale items before purchase and such exclusion is permitted by applicable law.

Any final sale designation does not limit statutory withdrawal rights, legal warranty rights, or other mandatory consumer protections.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Reatotech customer support as soon as reasonably possible so that we can review the issue.

Please provide your order details and, where reasonably available, supporting information such as photos of the product or packaging.

Reatotech will review the circumstances and provide an appropriate response in accordance with applicable law and the rights available to the customer. A request to contact customer support or provide supporting information does not limit any mandatory statutory rights.

Contact Us

For questions about returns or refunds, please contact us using the information below.

Store Name
Reatotech

Website
https://www.reatotech.com/

Email
hello@reatotech.com

Phone
+49 1520 6623498

Business Address
Radolfzeller Straße 23A, Radolfzell, 78315, Germany

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CET / CEST
Saturday–Sunday: Closed