Shipping policy

Last Updated
October 20, 2026

This Shipping Policy explains how Reatotech handles order processing, shipment, delivery estimates, tracking, and delivery-related issues for purchases made through https://www.reatotech.com/.

1. Order Processing Time

Orders are generally processed within 1–3 business days. Processing time refers to the time needed to prepare an order for shipment and is separate from transit time.

Processing may take longer during periods of high order volume, public holidays, or other circumstances that affect order handling. If a significant delay affects an order, we will provide an update when reasonably possible.

2. Estimated Shipping and Delivery Time

Estimated transit time is 6–9 business days after an order has been processed and dispatched. This estimate excludes the order processing period.

Based on the stated processing and transit estimates, the estimated total time from order placement through delivery is approximately 7–12 business days. This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on the circumstances of the shipment.

Delivery may be delayed by carrier operations, severe weather, public holidays, transportation interruptions, customs procedures, or other circumstances beyond our reasonable control. Such circumstances do not exclude any delivery obligations or consumer rights that apply under law.

3. Shipping Address

Please review your shipping address carefully before submitting an order. If you notice an error, contact us as soon as possible with your order number and the corrected information.

We will review address-change requests and make reasonable efforts to assist before dispatch. Once an order has been dispatched, changes may no longer be possible. Contacting us does not guarantee that an order or address can be changed.

4. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible and include your order number. We will review the request and make reasonable efforts to assist if the order has not yet been dispatched.

If an order has already been dispatched, cancellation may no longer be possible through the order-processing process. Any applicable withdrawal, cancellation, return, or refund rights remain subject to our Return & Refund Policy and applicable law.

5. Order Tracking

If tracking information is available for your shipment, it may be provided through the shipping confirmation or other order-related communication. You can use the provided tracking details to check the shipment's progress with the carrier.

Tracking availability and the frequency of tracking updates may vary. If you have questions about your order's status, contact us with your order number.

6. Delivery Delays

If your delivery appears to be delayed, please check any available tracking information and contact us if you need assistance. We will make reasonable efforts to review the order status and provide relevant information.

Delays caused by carriers, weather, transportation disruptions, customs procedures, or other external circumstances may affect estimated delivery times. Nothing in this section limits any rights or remedies available to consumers under applicable law.

7. Lost or Missing Packages

If an order has not arrived within the estimated delivery timeframe, please check the available tracking information and confirm whether the package may have been received by another household member or left in a designated delivery location.

If the package is still missing, contact us with your order number and any relevant tracking information. We will review the circumstances and, where appropriate, seek further information from the carrier.

A carrier tracking status alone does not automatically determine whether we have fulfilled our legal obligations. Any resolution will be handled in accordance with the circumstances of the order, our applicable policies, and applicable law.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive an item different from what you ordered, please contact us as soon as reasonably possible and provide your order number, a description of the issue, and photographs. This information can help us review the situation.

We will assess the reported issue and explain the available next steps in accordance with our Return & Refund Policy and applicable law. Any request to contact us promptly or provide supporting information does not limit mandatory consumer rights or impose a reporting deadline that overrides those rights.

9. Undeliverable or Returned Packages

If a package cannot be delivered or is returned to the sender, please contact us with your order number so we can review the circumstances and discuss the available next steps.

The handling of an undeliverable or returned package, including any applicable refund or further delivery arrangements, will depend on the circumstances, our Return & Refund Policy, and applicable law. We will not treat an undeliverable shipment as automatically eliminating any consumer rights that apply.

10. Consumer Rights

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

11. Contact Us

If you have questions about order processing, shipment, tracking, or delivery, please contact us:

Store Name
Reatotech

Email
hello@reatotech.com

Phone
+49 1520 6623498

Address
Radolfzeller Straße 23A, Radolfzell, 78315, Germany

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CET / CEST
Saturday–Sunday: Closed